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FAQs

FAQs

Will the hamper be wrapped and ready to gift?

All of our hampers come stylishly packaged and presented with your personalised message.

When will our hamper be delivered?

We aim to deliver each order on or before the delivery date selected by the customer. Although Hamper Creations endeavour to meet specified dates, often delivering orders well before the estimated delivery date, we cannot guarantee against shipping delays.

All gift packages are delivered between 9.00am-5.00pm, Monday – Friday, with the exception of public holidays.

There will be no deliveries made on any public holiday throughout Australia.

Hamper Creations does not provide an estimated time of arrival.

Who delivers our hamper?

Hamper Creations orders are delivered by Australia Post or a third party courier service.

Hamper Creations accepts no responsibility for any delay associated with Australia Post or the third party courier service.

In the event that the recipient is not available to accept delivery of the gift hamper, or there is no safe drop off point, Australia Post or the third party courier service will leave a missed delivery card detailing where the goods can be collected from.

What happens if my hamper arrived damaged?

If there is any damage to the goods or a delay in delivery caused by Australia Post or the third party courier service, Hamper Creations are happy to assist in resolving these issues. Please contact the sales team at Hamper Creations.

When should I place my order?

To avoid any disappointments, it is best to place orders early to ensure all gifts are delivered by your preferred date.